report environmental and crime problems


Customer Services Helpline:

Click HERE to find out about the Council's Customer Services. These are the people you need to contact to report abandoned or untaxed vehicles, abandoned supermarket trolleys, bulky item removal (free if on benefits or £15 for 3 items), dead animals, debris & spillages on highway, domestic refuse collection queries including lost or stolen bins, flooding on highway, flytipped/dumped rubbish, graffiti & flyposting, gullies (damaged or flooded), highway (obstruction of), signs (maintenance of), streetcare & cleaning, street furniture (theft or vandalism of), street lighting faults, street name plates (theft or vandalism of), vegetation (obstructions of), verges (obstructions of).

Phone: 0117 922 2100 (8.30am - 8pm weekdays) or email:
customer.services@bristol.gov.uk

Fly-tipping on private land:
This can be a thorny problem to solve. But try contacting the Commercial Team at Environmental Health. They have a team dedicated to commercial matters and can tackle landowners or builders who are creating a nuisance by fly-tipping or littering. Phone: 0117 922 3810.

You will need to find out who the landowner is, which you can do by calling the Planning Department’ Enquiry Line on 0117 922 3097. Or as a last resort get a search of the Land Registry on 01452 511 111.

Fly-tipping on private housing:

You can report fly-tipping on private house premises to the Environmental Health Central Team. Phone 0117 903 8980.


Graffitti and flyposting:
Report graffiti and flyposting direct to the Easton & Lawrence Hill Neighbourhood Renewal Office who will pass the details onto Nordic for quick and free removal. Please send us:

  • Details of the location including postcode or directions if it is hard to find: please fill in a LOG FORM (33kb pdf file).
  • If it is a graffiti or flyposting problem.
  • And if possible an INDEMNITY FORM (33kb pdf file) signed by the owner of the premise the graffiti or flyposting is on if is a privately owned home or business.
  • You can send these forms to us by fax (0117 377 3643) or drop them in to our office (from April 08 at Easton Community Centre, Kilburn Street).


Recycling Helpline:
Phone: 0117 903 1221


Drug and Sex Litter Helpline:

A rapid response team will remove needles or sex litter within 24 hours Phone: 0117 922 2241.


Avon & Somerset Police:
Report crime & anti-social behaviour to the Police Community Support Officers (PCSOs) Phone: 0845 456 7000.



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